Privacy Policy

The Drama Patrol CIC(“we”, “us” or “our”) respects your privacy and is committed to protecting personal information. This Privacy Policy explains how we collect, use and safeguard personal data when you visit thedramapatrol.co.uk, contact us, or book our services.

We process personal data in accordance with UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

The data controller is The Drama Patrol CIC. If you have any questions about this policy or how we handle your data, please contact us at info@thedramapatrol.co.uk or 07356268305.

We may collect and process the following types of information:

• Contact details — such as your name, school name, job title, email address and telephone number when you enquire about or book our services.
• Booking and correspondence information — such as dates, venues, year groups, programme details and messages you send us.
• Website usage data — limited technical information such as browser type, device type and pages visited, where this is collected through essential site functionality or basic analytics.

We do not routinely collect special category personal data through this website. We do not knowingly collect personal information directly from children through our website.

We use personal information to:

• respond to enquiries and provide quotes;
• manage and deliver bookings and services to schools;
• communicate with you about your booking or our services;
• maintain business records, invoicing and accounting;
• improve our website and services;
• comply with legal and safeguarding obligations.

We rely on the following lawful bases under UK GDPR:

• Contract — where processing is necessary to respond to enquiries, confirm bookings or deliver services you have requested.
• Legitimate interests — to operate and promote our business, maintain records and communicate with schools, provided those interests are not overridden by your rights.
• Legal obligation — where we need to comply with applicable law, including tax and safeguarding requirements.
• Consent — where you have given clear consent, for example to receive marketing communications. You may withdraw consent at any time.

We do not sell your personal information. We may share information with trusted service providers who help us operate our business, such as email, accounting or website hosting providers, but only where necessary and subject to appropriate safeguards.

We may also disclose information where required by law, regulation or court order, or where necessary to protect the rights, safety or property of our staff, clients or others.

We keep personal information only for as long as necessary for the purposes set out in this policy, including to meet legal, accounting or reporting requirements. Enquiry records are typically retained for a reasonable period after correspondence ends. Booking and financial records are retained in line with applicable legal and business requirements.

Under UK data protection law, you may have the right to request access to, correction of, or deletion of your personal data, to restrict or object to processing, and to data portability where applicable. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

To exercise your rights, please contact us at info@thedramapatrol.co.uk.

Our website uses essential cookies and similar technologies required for the site to function properly. We do not use non-essential marketing cookies unless this changes and we update this policy accordingly.

You can control cookies through your browser settings. Blocking essential cookies may affect how the website works.

Our website may contain links to third-party sites, such as social media platforms. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

We may update this Privacy Policy from time to time. The latest version will always be published on this page with an updated date.

For privacy-related questions, please contact The Drama Patrol CIC at info@thedramapatrol.co.uk. For terms relating to bookings and services, please see our Terms of Business.